Update 4 – April 10, 2020
In the interest of public health and safety, doing our part to make a difference, and helping to slow the spread, we are making some temporary changes to our drive-up hours effective Monday, April 13th.
- Saturday hours at ALL branches are being temporarily halted.
- Drive-up hours at ALL branches will be from 9:00 am to 3:00 pm Monday through Friday.
All branch lobbies continue to be accessible “by appointment only” as we follow social distancing protocols issued by health officials. To schedule an appointment, please call us at (877) 342-5975.
To help slow the spread, we encourage you to also use our ATMs to withdraw cash and the night deposit boxes for deposits and loan payments. Our mobile app is very comprehensive and may also meet your needs to transfer money, make loan payments, or deposit a check.
Thank you for your understanding and patience.
Update 3 – April 6, 2020
Given Governor Wolf’s extension of the stay at home order until the end of April, SPE will be extending our lobby closure through at least May 3rd. Assuming things improve by then, we will plan to reopen the lobbies on Monday, May 4th. All of this is subject to change and will be based on the guidance and recommendations from the health agencies, regulator, local, state, and federal government.
We will continue to serve our members through the drive-thru lanes, the night deposit, and ATMs. You can also manage your finances from anywhere 24/7 through online, mobile, and telephone banking. For more information on ensuring you are set up with SPE’s digital services, please review our digital checklist at http://bit.ly/SPEdigital.
If you, your family, or business has been impacted by COVID-19 through the loss of income and/or illness, please contact us for options.
Update 2 – March 18, 2020
At SPE, we are doing our part to slow the spread of the coronavirus by CLOSING OUR BRANCH LOBBIES, effective Thursday, March 19. We will continue to serve our members through the drive-thru lanes (regular drive-thru hours will be in effect), the night deposit drop, and ATMs.
We apologize for any inconvenience this may cause our members, but feel strongly that this proactive step is necessary to protect the health and well-being of our members, employees, and communities. As a reminder, you can manage your finances from anywhere 24/7 through our online, mobile, and telephone banking options. Using these tools, you can complete most routine transactions, including checking balances, account transfers, paying bills, and depositing checks. For more information on ensuring you are set up with SPE’s digital services, please review our Digital Checklist. Member service representatives will also be available by phone for any issues that require their assistance. You can reach us during regular business hours at (877) 342-5975.
While our branch lobbies will be temporarily closed, we will be accepting appointments on a case-by-case basis.
Appointment only transactions are limited to:
• Loan Closings
• Business Loan Closings
• Business Member Coin Transactions
• Wire Transfers
• Safe Deposit Box Access
• Fraud or Sensitive Account Issues
For more information or to schedule an appointment, please contact us at (877) 342-5975.
Need our support? SPE has a financial relief package in place. If you, your family, or small business are experiencing financial hardship because of the impact of the current health situation, we’re here and ready to help with financial relief solutions to fit your situation. We’re in this together! Our team is ready to take your call, and we will work with you to create a plan. When you’re ready, give us a call at (877) 342-5975 to get started!
We also caution you about potential scams. These tend to rise in times of uncertainty. Be diligent and take caution when you’re asked to provide personal information, especially if you did not initiate the inquiry. Remember, your credit union will never call you to ask for your password, PIN, or other sensitive information.
We continue to monitor this fluid situation and will evaluate any additional measures going forward. We will continue to update our members with any further information. Please check your email, SPE’s social media pages, and website for the latest updates. Thank you for your trust and cooperation as we manage these unprecedented circumstances.
Update 1 – March 13, 2020
We want to assure you that we are carefully monitoring the COVID-19 (‘Coronavirus’) situation and undertaking serious planning to ensure the integrity of our operations. During this rapidly evolving situation, our main priority is to provide for the ongoing health and safety of our employees, member-owners, business partners and the communities that we serve while attempting to provide ongoing service operations throughout this outbreak in compliance with governmental regulations and public health guidance.
We understand that such circumstances can cause major hardship for you and, as your trusted financial partner, we want you to know that we are here for you. Your physical and financial well-being are of the utmost importance to our organization. Should you or your family be impacted by the coronavirus and need financial support, we’re here to help. Our team is ready to provide you with financial guidance, emergency loans, payment assistance or deferrals, as well as discuss any financial arrangements you may need to get through this difficult time.
Additionally, please take time to familiarize yourself with the many services we offer that will allow you to remain in control of your finances without needing to visit a branch. Below is a list of services you may find helpful.
• Online Banking
• Bill Pay
• Mobile App with Remote Check Deposit
• Telephone Banking
• Mastercard® debit and credit cards
If you have any questions regarding these or any of the other services we offer, contact us at (877) 342-5975. For more information on getting set up for SPE digital services please review our Digital Checklist.
You may still choose to do your business at any one of our branches. Rest assured that we are continually updating and educating our employees on best practices so that they are prepared, safe, and aware. We are practicing a high level of sanitation and will have hand sanitizer readily available to both employees and members. We have also initiated some ‘social distancing’ techniques where possible; so please don’t be offended if we avoid shaking hands.
As this situation continues to develop, we may share additional information through email, our social media channels, and on our website. Please check these resources for the latest information.
We also caution you about potential scams. These tend to rise in times of uncertainty. Be diligent and take caution when you’re asked to provide personal information; especially if you did not initiate the inquiry. Remember, your credit union will never call you to ask for your password, PIN or other sensitive information.
Please continue to look for updates from us. For additional information on the coronavirus, check out the CDC’s website https://www.cdc.gov.
Lastly, please keep yourself and your family safe and healthy during this time.
Thank you for being a valued member.
Michael J. Meier
Chief Executive Officer